Shipping

All of our cards and personalised gifts are assembled by hand and with loving care at our London headquarters. Your satisfaction is our absolute priority and we always endeavour to ship your order as soon as possible.

Royal Mail shipping will often be slower during the Christmas period. Please allow twice as long for any orders made during the month of December.

Shipping Rates

The postage costs of your order are based on the item weight and destination address, so the cost will increase on orders of more than one item in total and the further away from the UK the delivery address is. The postage rates also include VAT at the current rate, the costs of the envelopes or packaging we use, and a small amount for the processing.

 



If you order more than one item, the total weight of the order will be combined and this will then be calculated for you as the total cost of postage. If you wish to see the total cost of the postage for your order then add the items you want to your basket and proceed to the checkout where the site will calculate the total for you. You can always go back to add or delete things from your basket before you finally checkout and pay.

UK Shipping

UK orders will be shipped via Royal Mail First Class post. Most orders are usually delivered within 1-2 working days.


UK orders over £25.00 are eligible for FREE UK delivery and will be shipped via Royal Mail Second Class post (unless another delivery options is selected). Most orders are usually delivered within 2-3 working days.

European Shipping

All goods to European addresses are shipped via Royal Mail Airmail. You should expect to receive your order within 5-10 working days. Please allow 15 working days for your parcel to arrive.

Rest Of The World Shipping

All goods to the rest of the world addresses are shipped via Royal Mail Airmail. You should expect to receive your order within 7-15 working days. Please allow 20 working days for your parcel to arrive.

Please note: Saturday and Sundays are NOT classed as working days.

Where is My Order?

  • For First Class deliveries to UK, you should receive your items within 1-2 working days but it can take upto 5 working days. Please allow 5 working days after you have received your order confirmation email, for your parcel to arrive, before you contact us.

  • For Second Class deliveries to UK, you should receive your items within 2-3 working days but it can take upto 7 working days. Please allow 7 working days after you have received your order confirmation email, for your parcel to arrive, before you contact us.

  • For deliveries to Europe, you should receive your items within 5-10 working days but it can take upto 15 working days. Please allow 15 working days after you have received your order confirmation email, for your parcel to arrive, before you contact us.

  • For deliveries to the Rest Of The World, you should receive your items within 7-15 working days but it can take upto 20 working days. Please allow 20 working days after you have received your order confirmation email, for your parcel to arrive, before you contact us.

What if I am not at home when they deliver?

Most orders will fit through a standard letterbox. For large orders we recommend you submit an address where there will be someone to receive the delivery. For many people, this will be a work address. However, if you are out, the normal procedure is for the delivery service to leave a "While You Were Out" card. You can then collect your parcel from the local mail depot.

© 2018 Arabesque Limited

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